Refund and Return Policy
Effective Date: January 2, 2025

Thank you for shopping at Myto – Your Style, Your Dress. We are committed to providing high-quality products and an exceptional shopping experience. This Refund and Return Policy outlines the process for returning or exchanging items purchased through libratalk.top. By making a purchase on our website, you agree to the terms outlined in this policy.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • It must be unused, unworn, and in its original condition.
  • The item must be in its original packaging with all tags and labels attached.
  • You must request a return within 30 days of receiving your order.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Sale or clearance items.
  • Custom or personalized items.
  • Gift cards.
  • Intimate or sanitary goods (e.g., swimwear, lingerie) for hygiene reasons, unless they are defective or damaged.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call 352-375-6140 to request a return authorization.
  2. Provide Order Details: Include your order number, item(s) you wish to return, and the reason for the return.
  3. Return Shipping: Once your return is authorized, you will be given return instructions. Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error in fulfilling your order.

4. Return Shipping Costs

  • If you are returning an item due to a change of mind or incorrect size, the return shipping costs are the responsibility of the customer.
  • If the item is defective or we made a mistake in processing your order, we will cover the cost of return shipping.

5. Refunds and Processing Time

  • Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
  • If your return is approved, a refund will be issued to your original payment method.
  • Refunds are typically processed within 5-7 business days of receiving the returned item, depending on your payment provider’s processing time.
  • Please note that shipping fees are non-refundable, except in cases of defective or incorrect items.

6. Exchanges

  • We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please return the original item and place a new order for the replacement item.
  • Please follow the return instructions provided to ensure the returned item meets the eligibility requirements.

7. Damaged or Defective Items

  • If your item is damaged or defective upon arrival, please contact us within 7 days of receiving your order.
  • We may request photos of the damage or defect, and we will arrange for a full refund or replacement, including return shipping costs.

8. International Returns

  • For international orders, you are responsible for the return shipping costs.
  • International returns are subject to customs duties and taxes, which are also the responsibility of the customer.
  • Please ensure that you clearly label the returned package to avoid additional charges or delays in processing.

9. Address for Returns

Please send all returns to the following address:

  • Myto – Your Style, Your Dress
    1913 Thomas St,
    Hollywood, FL 33020,
    United States

10. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about our return practices.

11. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us:

  • Email: [email protected]
  • Hotline: 352-375-6140
  • Address: 1913 Thomas St, Hollywood, FL 33020